Support Center

Get help with MoviePros and contact our support team

Contact Information

📧 Email: movieboxmax@gmail.com
⏰ Response Time: 24-48 hours
🌍 Support Hours: Monday - Friday, 9 AM - 6 PM PST

What We Can Help With

🔧 Technical Issues
💡 Feature Requests
🐛 Bug Reports
❓ General Questions
📱 Account Management

Frequently Asked Questions

How do I add a new movie to my collection?
Open the app and tap the "+" button on the main screen. You can search for movies by title, scan a barcode, or manually enter movie details. Once found, tap "Add to Collection" and fill in your personal notes and rating.
Can I sync my data across multiple devices?
Yes! MoviePros supports cloud synchronization. Sign in with your account on any device to access your complete movie collection, notes, and ratings. Changes are automatically synced across all your devices.
How do I export my movie data?
Go to Settings > Data Management > Export Data. You can export your collection as CSV, JSON, or PDF format. This includes all your movies, ratings, notes, and viewing dates.
Is my data secure and private?
Absolutely. We use industry-standard encryption to protect your data. Your personal movie notes and viewing history are private and will never be shared with third parties. Read our Privacy Policy for complete details.
How do I delete a movie from my collection?
Find the movie in your collection, swipe left on the movie entry, and tap "Delete". You can also tap on the movie to open details and use the delete option in the menu.

Troubleshooting Common Issues

  1. App crashes on startup: Try restarting your device and ensure you have the latest version of MoviePros installed.
  2. Sync not working: Check your internet connection and verify you're signed in to your account in Settings.
  3. Can't find a movie: Try searching with different keywords, check spelling, or add the movie manually using the "Add Custom Movie" option.
  4. Export not working: Ensure you have sufficient storage space and necessary permissions enabled for file access.
  5. Performance issues: Close other apps, restart MoviePros, and consider clearing the app cache in your device settings.